General terms & conditions

By using this website and/or placing an order through the webshop www.nordichouse.shop (and all related wesbites and webshops governed by Nordic House) you agree with the general terms and conditions as described below.

Parties to this agreement

In this agreement we refer to “Nordic House” as
‘A BVBA (commercial name Nordic House) with headquarters at:
Belfortstraat 8
9000 Ghent
T: +32 9 395 00 44
E: [email protected]
VAT: BE 0898 134 975

In this agreement we refer to “Customer” as
Any private individual, institution or company that has access to, makes use of or orders on this website.

Applicability

Every order implies the agreement by the Customer of these terms and conditions, which in their totality form part of the agreement with Nordic House, to the exclusion of all other general or specific terms and conditions on the side of the Customer unless otherwise explicitly agreed in writing.

Use of this website

All services on www.nordichouse.shop are intended for customers which are located in the European Union countries or in Norway or Switzerland. All orders from outside the above mentioned geographical areas, should be done by e-mail. Nordic House will reply to those requests by e-mail with all the information on prices and conditions that apply. The customer declares that he/she is over the age of eighteen when placing an order.

If you have any questions or comments about Nordic House, your order or the products and services we provide, please call us on +32 9 395 00 44 or send an e-mail to [email protected].

Quotes and acceptance of orders

All our quotes are obligation-free. Nordic House is only bound by an order once it has been confirmed in writing or once it has begun to be processed. Information related to products and prices, as well as the detailed order information, is compiled and distributed subject to changes and corrections.

Delivery

Products are only delivered in countries specified on the website. Products are delivered wherever possible within the timeframe indicated in the individual order confirmation.

Incorrect delivery addresses are the responsibility of the Customer and may result in additional costs.

Unless otherwise stipulated, our prices do not include transport and delivery of the goods to the Customer. The costs for transport and delivery are indicated separately. The stated delivery times are not binding but are provided merely as an indication. Delays in delivery do not constitute grounds for termination of the agreement or for the payment of damages to the Customer, except in the case of deliberate delay.

We reserve the right to carry out partial deliveries.

In the event of non-delivery of the goods, any amount paid by the Customer will be reimbursed without interest or other compensation.

Right of ownership

All delivered goods remain the property of the Seller until paid for in full, including all costs and taxes, interest and fees. In the event of non-payment, we reserve the right to reclaim the goods by operation of law at the Customer's expense.

Complaints

In order to be admissible, complaints must reach us: (a) in the case of complaints related to non-conformity of deliveries, within fourteen(14) days following receipt of the goods and (b) in the case of hidden faults, within fourteen (14) days following the discovery of the fault or the moment by which time such a discovery could reasonably be expected to have taken place.

Acceptance of the goods by the Buyer covers every possible fault or non-conformity observable at that time.

Warranty

Our warranty is limited to the warranty for hidden faults and the warranty in the case of consumer purchases, as stipulated in the Civil Code.

We may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the Buyer.

We do not guarantee fabrics against wear, fading, color fastness or any damage caused by cleaning processes. Where the conditions of this guarantee so permit, Nordic House will in any case restrict it’s involvement by replacing defective products or reimbursing the purchase price. The customer may not claim any additional compensation.

Right of renunciation

In the framework of remote sales to consumers subject to the Law of 14 July 1991, consumers have the right to inform Nordic House of their wish to cancel the purchase, without justification and without penalty within fourteen working days of delivery. In the event the Buyer wishes to make recourse to this right, he/she is required to return all goods in original condition and packaging at his/her own risk and expense to Nordic House. After Nordic House has given it’s written approval, the product can be replaced or refunded, depending of the availability of similar products and the customer’s wishes. Articles under guarantee will only be taken back if accompanied by an invoice. Perishable goods, or goods specifically designed for the Buyer cannot be accepted. In such cases, the Buyer cannot make recourse to any right of renunciation.

Force Majeure

Nordic House is not responsible for delays in the execution or the non-execution of its commitments arising as a result of events outside its normal control, including production interruptions, difficulties in acquiring or shortages of raw materials, work force, energy or transport or delays in transport, strikes, lock outs, work interruptions or other collective labour disputes, whether or not they are directly related to ourselves or our suppliers and this even in the event these events are foreseeable.

Prices and payment

All products offered by Nordic House on this website are described as accurately as possible. The price offers and product prices are the prices displayed for the item on the website at the time of ordering. In case of a price error, Nordic House reserves the right not to honor pricing errors on this website, either in store when accepting an order on-line. In the case where an order placed on-line contains a pricing error, the customer will be contacted and the order will be cancelled. Any payments that have been authorized for that specific order will immediately be reversed.

Invoices are payable in full to our head office at Belfortstraat 8, 9000 Ghent, Belgium by the due date and without discount unless otherwise indicated on the invoice. When an order is placed on this website, the binding agreement between the Customer and Nordic House is reached when the Customer receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed. Unless otherwise agreed by Nordic House, payment must be received by Nordic House prior to acceptance of an order. Nordic House reserves the right to reject any order at its sole discretion.

In order to be admissible, all complaints related to invoices must be formulated in detail and sent by registered mail within three (3) days following receipt of the relevant invoice.

In the case of late payment, interest will be charged on the invoice amount owing by operation of law and without the necessity of any prior notice of default at a rate of 1% per month from the invoice date. In the event of non-payment and in the event a reminder sent by normal post has not been effectual within 14 days, a fixed fee will be payable equal to 10% of the amount owing.

We reserve the right in the event of non-payment of an invoice in part or in full by the due date or in the event of any other breach of the Customer's obligations with respect to the agreement, to suspend the execution of or immediately terminate all agreements with the Buyer by operation of law, without implication of default and without the need for any judicial intervention and to demand payment of all amounts owing, even with respect to invoices not yet past due, or to deliver goods only upon payment in cash, notwithstanding any earlier agreements or any other rights to which we may be entitled.

Not immediately responding to any shortcoming on the side of the Customer can in no way be considered as a relinquishment of our right to pursue this shortcoming at a later date.

Liability

Nordic House makes great efforts to ensure that all the information on this website is complete, correct, accurate and up-dated. Despite these efforts , inaccuracies can always occur in the given information. Should the rendered information contain inaccuracies or should specific information on or through the website not be available, Nordic House will put the greatest effort in order to rectify this as fast as possible.

However, Nordic House cannot be held liable for direct or indirect damage which results from the use of the information on this website. Should you find any inaccuracies in the information placed at the customer’s disposal through this website, please contact the website administrator at [email protected].

The content of the website (links included) can be adjusted, altered or completed at all times without any prior notice. Nordic House will not guarantee the proper functioning of the website and cannot be held liable in any way for bad functioning or a temporary (in)availability of the website or for any form of direct or indirect damage, which would result from the access to or the use of the website.

On no account can Nordic House be held liable against anyone in direct or indirect, particular or other way for damage caused by the use of this website or other, especially as a result of links or hyperlinks including and without any restriction, every loss, work interruption, damage done to programs or other data of the computer system, software of or other of the user.

The website may contain hyperlinks or pages of third parties or may refer indirectly to these pages. Setting up links to these websites or pages on no account implies the implicit approval of their contents. Nordic House explicitly declares it has no authority over the contents or the other characteristics of these websites en can on no account be held liable for their contents or their characteristics or for any other form of damage as a result of its use.

Privacy

All orders from the internet site of ‘A BVBA (Nordic House) imply the explicit permission of the Customer to allow the processing and use of his/her personal information for such purposes as administration of a customer database, the management of orders, deliveries and invoices, solvency checks, marketing and advertising. The processing of such information for marketing purposes and individual advertising will only take place upon the Customer's explicit declaration of agreement during the ordering process. Nordic House will not be permitted to transfer this information to third parties. The Customer has the right to view and correct all information. The Customer also has the right at all times to oppose the processing of his/her personal information for direct marketing purposes and this without personal cost. For more information, the Customer is invited to consult the public register held by the Privacy Protection Commission in Brussels.

Proof

All Parties accept the validity of electronic proof in the framework of their relations (e.g. e-mail, backups, etc.).

Severability

If any article of these terms and conditions is declared null and void, this invalidity shall not affect the validity of the remaining articles.

Jurisdiction

All agreements concluded with Nordic House are subject to Belgian law. Any dispute related to this website, its services or these terms & conditions shall be settled by the Court of Ghent, Belgium.